Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers. We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!
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Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
PRIMARY RESPONSIBILITY: The Cloud Virtualization Engineer is a leader in Rackspace public cloud infrastructure and expected to maintain knowledge of changes to physical and virtual environments. Take and resolve complex Racker and customer escalations through multiple support mediums. Oversee and repair multiple levels of virtualized cloud infrastructure. Responsibly use access to critical systems for infrastructure (hypervisor, control systems, etc.) to resolve customer issues. Become familiar with essential personnel in other organizations including but not limited to Infrastructure Operations, Product Engineering and customer Support teams. Advocate for changes to infrastructure on customers’ or customer support teams’ behalf (e.g., code changes, bug fixes, feature requests, hardware upgrades, etc.). Oversee and promote technical development of other support Rackers. Troubleshoot problems and take corrective action on a timely and effective basis. Recognized for friendly and helpful attitude toward customers and other Rackers. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.