• Sales Operations Business Manager

    Location(s) US-TX-San Antonio
    Req #
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


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    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities



    To provide guidance and leadership in developing and implementing strategic programs that drive sales results and increased revenue through exceeding quota and productivity targets and growing pipeline. Understands business goals and objectives and utilizes information to identify gaps and evaluate solutions to enable sales excellence through market development, resource allocation, sales force development, and policy and process improvement.





    Key Accountabilities

    • Executes against strategic initiatives at the business segment and department levels: e.g. develops project and communication plans for strategic initiatives.
    • Works cross-functionally to develop and maintain productive partnerships between the sales organization and marketing, support, and other stakeholder groups.
    • Analyzes sales performance metrics for the business segment; recommends remediation plans at the segment and department level to increase productivity.
    • Proactively identifies productivity and process issues and mitigates challenges utilizing cross functional relationships.
    • Analyzes trends related to segment performance in order to direct training and enablement resources and identify organizational needs.
    • Evaluates segment goals to identify opportunities to gain productivity through quota allocation, territory design, sales stage process and forecasting, lead flow, contract management, and execution of the sales and business processes.
    • Works with other segment business managers to align goals and objectives and resources where possible.
    • Develops and executes change management on key initiatives at the segment and department level.
    • Works with Sales Enablement Partners to develop training with segment impact.
    • Collaborates with internal and external training partners for needs analysis, development, delivery, and assessment of training and development programs.
    • Monitors monthly/quarterly forecasts and respective activities associated to current and future pipeline.
    • Manages and provides visibility around leading indicators of future pipeline development and revenue generation (i.e. activity- based measures).
    • Provides leaders insight and summaries on sales productivity and revenue generation metrics, trends, issues, and methodologies.
    • Develops a deep understanding of the supported business segments and collaboration required with internal teams.




    Key Performance Indicators

    • Accurate management of project and communication plans.
    • Manages activity- based development and revenue generation.
    • Successful planning, execution and communication of cross-functional projects in support of Sales leadership objectives.



    • Bachelor’s degree in Business or a related field
    • Increasingly responsible and complex work experience in business management, operations and/or strategy required. Sales experience preferred.
    • A professional background including experience planning and managing strategic and operational projects is also desired.
    • Ability to drive business results, influence others, and act strategically, typically indicative of 8-10 years of professional experience.
    • Ability to translate strategic objectives into actionable goals and programs.
    • Advanced communications skills, written, verbal and presentation.
    • Ability to present the same information in a variety of ways and adapt to the specific audience.
    • Comfort in presenting various to audiences both small and large at all levels of the company hierarchy.
    • Uses seasoned judgment to suggest approaches that optimize results within customer needs, policy requirements, process constraints, and business/technological constraints.
    • Understands the principles of change management and is able to architect and execute a change effort.
    • Able to apply effective process management and project management skills.
    • Strong financial and business acumen.
    • Strong analytical skills and ability to focus on details.
    • Desire to work with numbers and formulas.