• Technical Writer

    Location(s) US-TX-San Antonio
    Req #
    40489
    Category
    Administrative / Clerical, Customer Relationship & Support, Quality Engineering, Sales
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

     

    More on Rackspace

     

    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities

    Professional Services Technical Writer will facilitate communication support the development and documenting of solution offering content and materials used by our Services Pre-Sales team, our Service Delivery teams, our Sellers and formal deliverables.

     

    PROFESSIONAL SERVICE'S MISSION STATEMENT: Provide the expertise needed to address the end to end customer journey by transforming, migrating and optimizing workloads in a multi-cloud world, fully leveraging Racker-delivered and/or Partner-Enabled Services.

     

    Responsibilities:

    • Develop our materials and content to document our professional services solutions, selling our professional services solutions, delivering our services as we execute, and work in conjunction with our PMO project management tech writer for overall SOW development.
    • Collaborating with Rackspace sales enablement and marketing business units to provide up to date professional services solution information, document our solution roadmaps, oversee the content in our professional services catalog of offerings.
    • Assist our Pre-Sales teams in client facing proposal development with the objective of unified and clear communications which comply with Rackspace communications standards and policies.
    • Identify opportunities to simplify the lives of other team members through better documentation.
    • Coach team members on ways to improve their writing skills.
    • Maintain a knowledgebase of proposal and customer related activities
    • Provides thorough communication internally within the department and externally to the rest of the business
    • Work with other team members to proofread and edit documents.
    • Report and track deliverables and timelines.
    • Maintain Professional Services Wiki 

    Qualifications

    • Expert knowledge of documenting and/or writing proposals, offering and solution SOW content, developing deliverable content and layout, developing proposal materials, assisting with enablement materials.
    • Demonstrated proficiency in writing in multiple styles and for diverse audiences.
    • Ability to handle short-term deliverable timeframes. 
    • Strong communication, organizational and time management skills.
    • Bachelor's degree or equivalent experience in communications, documentation development, advertising, English, journalism or related field.
    • Experience using MS Word and MS PowerPoint.
    • Familiarity in the following areas: data center infrastructure, professional services or consulting, storage area networks, network operations management, sales and project management operations.
    • 2+ years of IT experience preferred.
    • 5+ years of business experience.