• Account Representative

    Location(s) US-TX-San Antonio
    Req #
  • About Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers.  We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!


    More on Rackspace


    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Overview & Responsibilities



    The primary responsibility of the Account Representative is to develop a strong rapport with an existing set customer base, maintain a clear understanding of how the customer base is using Rackspace solutions, and generate new business within the customer base by solving solutions through leveraging the Rackspace product portfolio.  Account Representatives also work closely with other account team members (i.e. Account Managers, Lead Tech, and Sales Engineers), to ensure Rackspace is continually delivering customers with a world class customer service experience. 




    In this role you will:

    • Be responsible for full cycle sales from lead to close
    • Display superior presentation and negotiation skills in order to gain new business
    • Be expected to meet and exceed a monthly sales quota
    • Work closely with Sales Engineers to provide the right solution to the customer
    • Maintain constant communication with the customer to ensure you know how they are using the Rackspace portfolio
    • Work closely with highly engaged sales team as well as the various supporting teams. Ability to work and play hard as well




    • Associate Account Representative: Requires 2-4 years of experience in B2B Sales; prefer experience in Technology or Related Industry
    • Account Representative: Requires 4-5 years of successful experience in B2B sales; prefer experience in Technology or Related Industry
    • Experience of strategic selling at Executive and Board level
    • Knowledgeable in professional sales training and sales process
    • Possesses superior follow up skills with the ability to respond under pressure
    • Able to work to a monthly target and be able to effectively communicate over the phone, through email and face-to-face
    • Superior negotiation skills
    • Strong presentation, written and verbal communication skills
    • Goal oriented with superior work ethic
    • Proven territory / vertical market sales development skills
    • Effective time management skills
    • Must be able to generate and qualify excellent customer leads

    Sales experience in hosting, SAAS, or Cloud Computing industry preferred. Bachelor’s degree required; Sales, Marketing, Business or a related field; At the manager's discretion a High school diploma or equivalent plus an additional 4 years of relevant sales experience may substitute for the degree requirement 




    General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.