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JOB TITLE: Backup Administrator I
PRIMARY RESPONSIBILITY: Backup Administrators work with Rackspace's over 18,000 customer base as well as internal departments to implement and manage backups, perform data restores, resolve issues including escalation, and work with new and existing customers to create solutions pertaining to the Managed Backup Service at Rackspace Hosting. A Backup Administrator is expected to take the initiative on issues and probe deeper into problems to fix root causes to proactively prevent recurrence. Also advises on best practices to ensure that customer's backup solutions are able to work in a reliable, efficient and supportable way. The criteria listed below is representative of a majority of what this role supports and should not be interpreted as an all inclusive list. This role may change as technology evolves and the Racker will be expected to adopt to the new standards.
Level I - Backup Administrator
SUPERVISION: Operates under moderate supervision
Veritas NetBackup, Veritas Backup Exec, CA ARCserve, HP Omniback, Arkeia, CommVault, or other backup/replication software.
*Rackspace supported version(s) for listed technology
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.